Understanding what your customers, employees, or stakeholders think is critical for making informed business decisions. However, running effective surveys requires expertise in question design, execution, and analysis to ensure reliable results. Poorly designed surveys can lead to misleading data, while well-structured research provides clear insights that drive smarter decision-making.
Completing a Customer & Stakeholder Research project with TMM ensures you receive high-quality, unbiased data that helps you take action with confidence.
With access to clear, research-backed insights, your business will be better equipped to:
Identify pain points and customer satisfaction drivers.
Gather feedback on products, services, and brand perception.
Understand what your market really wants before making major investments.
Remove guesswork and reduce the risk of costly missteps.
Test product or service ideas before launching.
Identify unmet needs and market gaps.
Gain insights into employee sentiment and workplace improvements.
Identify factors that drive satisfaction, productivity, and retention.
Our structured survey process ensures that businesses gain valuable insights without the burden of setup and execution.
Through an in-depth discovery session, we assess:
// Your business objectives and key survey goals.
// What insights will be most valuable.
// How the results will be used to drive decisions.
// The best way to engage your customers and stakeholders.
We then manage the entire survey process, covering:
Survey Design and Approval
Develop a concise, 10-minute survey tailored to your objectives; client review and refinements; survey programming and approval.
Survey Fieldwork and Data Collection
Work with the client on the most effect, secure and structured distribution methods; active monitoring to optimise response rates.
Analysis and Reporting
Comprehensive data analysis to extract key insights and custom reporting with clear, actionable findings.
Ready to Uncover Your Next Growth Opportunity?
20+ years of market research expertise delivering insights that drive change.
Expertly structured surveys that uncover meaningful insights, not just surface-level data
Actionable recommendations, helping businesses turn feedback into strategic decisions.
Trusted by leadership teams for high-level reporting and decision-making.
Starts from $10,000 per survey with scalable options for more comprehensive surveys and reporting options. Excludes costs for setting up new survey software if required.
Let’s make smarter decisions together. Talk to us today about our Customer & Stakeholder Research service.
